TERMS AND CONDITION
Acceptance of Order
1.1 Our acceptance of your order will occur when we send you an email to accept it, or when you receive a booking confirmation if you make the booking through our website. At that point, a contract will be formed between you and us.
1.2 If we are unable to accept your order, we will notify you of the reasons and will not charge you for the requested services.
1.3 If you do not allow us to provide Services.We understand that there may be valid reasons for canceling or requesting changes to your order/class. If you miss a Class, we are unable to provide a refund for any Services which you paid for but did not receive.
1.4 If you fail to make payment for the Services as required under these terms and do not settle the outstanding amount within 7 days of our payment reminder, we reserve the right to suspend the supply of the Services until the outstanding amounts are paid. We will notify you in advance to inform you of the suspension of the Services due to non-payment.
1.5 In the event that you fail to provide us with the necessary information as required, we reserve the right to suspend the supply of the Services. Additionally, if you do not fulfils your payment obligations, we may also suspend the provision of the Services. The suspension of services will remain in effect until the required information is provided or the outstanding payment is settled.
1.6 In order to facilitate the provision of our Services, we may require certain information from you. This may include the names of children attending our classes, any existing medical conditions, and details of immunizations administered to your child. If you fail to provide us with the necessary information within a reasonable timeframe after our request, we will not be held responsible for any delay in supplying the Services or for any failure to provide a specific part of the Services.
1.7 We will notify you in advance if we need to suspend the supply of our Services, unless the situation is urgent or constitutes an emergency.
1.8 Withdrawal of Services and Your Rights
1.8.1 If we decide to withdraw the supply of Services in your territory, we will notify you at least 7 days in advance. We will also inform you if there is an alternative Class available that can provide the Services to you. In such a case, you have the following rights:
1.8.1.1 You may accept the Services provided by an alternative Class.
1.8.1.2 Alternatively, you may exercise your right to cancel the Contract in accordance with the terms outlined herein. If we are unable to provide an alternative Class to you, we will cancel the Contract and refund credit point of any prepaid sums for Services that will not be provided. You can use the credit point to book any another Class.
Classes and Terms
2.1 Classes may be provided trail class or as part of a term.trail classes will be provided on the date stated in our acceptance of your order. Terms of classes will commence on the date of the first class. We will provide the services until the completion of the term or termination of the contract as per these terms.
2.2 We are not responsible for delays caused by events beyond our control. We will make reasonable efforts to minimize the impact of such delays, including offering rescheduled dates, credits, or suitable alternatives.
2.3 If you miss a class, we are unable to provide a refund for the services paid but not received.
2.4 To ensure the smooth supply of services, you must provide any necessary information promptly. Failure to do so may result in delayed or incomplete service delivery.
Class Transfer and Cancellation
3.1 If you are unable to attend the class/complete the order. We may allow you to transfer your class place to another person or refund you the class credit, but such decisions are at our discretion. Subject to the remaining terms of this clause 3,
3.2 No automatic right to a refund, Refunds or transfers are not guaranteed if you change your mind or are unable to attend some or all your booked classes. We under no obligation to refund or transfer your payment in the event you change your mind or are unable to attend some or all of your booked Classes.
3.3 To transfer your class place, you must notify our customer service at least 3 days before the class. Once the Recipient details have been received and accepted by us, you will no longer be eligible to attend the relevant Class. Once accepted by us, the transfer of your place is irrevocable.
3.4 To cancel your class place, (either for a specific Class, or for all remaining Classes in a Term) you must notify our customer service at least 7 days, we will arrange the class credit for you:
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3.4.1 For illness, as soon as practicable.
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3.4.2 For other reasons, at least 7 days notice before the date of the relevant class.
3.5 We have the right to re-sell your place when you cancel your class. Where you cancel your Class place, we may at our absolute discretion try to sell your Class place to another customer.
Assumption of Responsibility
4.6.1 By availing our Services or attending our Classes, you acknowledge and assume full responsibility for any variations or deviations from the descriptions provided on our website. The descriptions are intended for informational purposes only.
4.6.2 It is your responsibility to ensure that both you and your child are physically capable of participating in our Classes. By placing an order or attending a Class, you affirm that you and your child are in suitable health, and participating in our Classes or any other Services we offer will not pose a risk to your or your child's well-being, safety, comfort, or physical condition. Please note that we cannot be held liable for any loss, injury, or damage if you fail to disclose any medical conditions or engage in activities that may be detrimental to you or your child.
4.6.3 Your use of our Services is at your own risk. You and any child under your care are responsible for using our Services and attending our Classes with due caution. You are required to supervise any child in your care at all times, including during Classes. Unless we have not provided the Services with reasonable skill and care, we shall not be held liable for any loss, damage, or injury resulting from your failure to follow our instructions during the provision of our Classes or Services.
4.6.4 Prohibition on attending Classes while ill. Under no circumstances should you bring your child to a Class if they are unwell. The following circumstances prohibit your child's attendance:
4.6.4.1 If they have had a fever or cough within the 7 days prior to the Class.
4.6.4.2 If they have had an upset stomach or diarrhea in the 48 hours prior to the Class.
4.6.4.3 If they have heavy nasal discharge.
4.6.44 If they have discharging eyes.
4.6.4.5 If they exhibit symptoms of a potential communicable disease, including but not limited to Covid-19, measles, chickenpox, German measles, whooping cough, impetigo, scarlet fever, hand foot and mouth disease or norovirus.
4.7 You must comply with our policies and procedures. You must comply with, and ensure that your child complies with, any policies and procedures which we communicate to you from time to time in relation to the Services. This may include (but shall not be limited to) policies in relation to health and safety.
4.8 Intellectual property rights in our services and materials belong to us or our licensors. Unless permitted by these terms, you may not allow others to use or benefit from any materials or information provided by us.
4.9 Photography and media use during our services is permitted, and to share thoes on social media or with friends and family, but LYQH may withdraw this right at any time if it is being used unreasonably or disruptively.
Termination of the Contract
Your rights:
5.1 Termination without Good Reason: You have the right to terminate the Contract between us at any time, without providing a specific reason, by giving us written notice. Unless stated otherwise in your notice, the termination will take effect immediately upon receipt. Please note that in such cases, you will not be eligible for a refund of any payments made for the Services, regardless of whether they have been received or not. Additionally, you may be required to pay an administration fee to cover the costs incurred as a result of the Contract termination.
5.2 Termination with Good Reason: You may terminate the Contract by providing us with written notice of at least 7 days in the following circumstances:
5.2.1 If our provision of the Services is substantially delayed due to an event beyond our control, and we are unable to reschedule the Classes, offer a credit for missed classes, or provide a suitable alternative such as Online Classes. In such cases, you can contact us to terminate the Contract and receive a refund for any paid but unreceived Services.
5.2.2 If we inform you of an upcoming change to these terms that you disagree with.
5.2.3 If we notify you of the withdrawal of Services from your territory and you do not agree to the appointment of an alternative Class.
5.2.4 If we inform you of an error in the price or description of the Services you have ordered, and you choose not to proceed.
5.2.5 If we suspend the supply of Services and fail to offer rescheduled dates for the Classes, a credit for missed classes, or suitable alternative options such as Online Classes.
5.2.6 If we commit a serious breach of any provision within these terms, in which case we will refund any payments made for Services that have not been received up until the date we receive your termination notice.
Our rights:
6.1 Termination for non-payment or breach. We reserve the right to terminate the Contract for our Services by providing written notice to you in the following circumstances:
6.1.1 If you fail to make any payment to us when it is due, and you do not make payment within 7 days of our reminder notice; or
6.1.2 If you commit a serious breach of these terms, or if you repeatedly breach these terms.
6.2 Administration costs for Contract termination.We reserve the right to deduct or charge you reasonable administration costs that we have incurred as a result of your breach of the Contract, such as costs for materials procured to provide the Services to you.
Our right to make chances
7.1 Minor changes to the Services. We may make minor adjustments and improvements to the Services in order to meet customer needs or to remain competitive. These changes are considered minor and may include addressing health and safety concerns.
7.2 Significant changes to the Services and terms. We may also make more significant changes to these terms or the Services. If we make such changes, we will provide you with notice. In the event of significant changes, you have the option to contact us to terminate the Contract before the changes take effect. If you choose to terminate, we will refund any payments you made for services that you have not yet received.
Liability and Limitations
8.1 Property and belongings. It is important to understand that any property and belongings brought by you or your child to our Classes are your sole responsibility. We shall not be held liable for any loss of or damage to such property.
8.2 No liability for business losses. These terms specifically apply to the supply of Services to you as a consumer. If you utilize the Services covered by the Contract and these terms, or any materials provided during their delivery, for any commercial, business, or resale purpose, we shall bear no responsibility for any loss of profit, loss of business, business interruption, or loss of business opportunity incurred by you.
Third- party Rights
9.1 Exclusivity of rights. This Contract is a legally binding agreement between you and us. It is expressly agreed that no other person or entity shall have any rights to enforce any of the terms stated herein.
9.2 Independent termination and amendments. Neither party shall be required to obtain the agreement or consent of any third party in order to terminate this Contract or make any modifications or amendments to these terms. The rights and obligations set forth in this Contract are solely between you and us.